Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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NSMC Recognized For Outstanding Improvement In Patient Satisfaction

Jun 19, 2019

Leadership at NSMC giving an award

Trevor Fetter, Chairman and Chief Executive Officer, Tenet Healthcare; Dian Adams, Vice President Patient Care Services and Chief Nursing Officer, Tenet Healthcare; Manny Linares, CEO, North Shore Medical Center; Eric Evans, President of Hospital Operations


North Shore Medical Center was honored with the “Outstanding Improvement in Patient Satisfaction” award during Tenet’s Hospital Strategy Conference Awards Dinner in Dallas, Texas. This award recognizes hospitals that achieved the greatest percentage improvement in their total Patient Satisfaction Score, which represents a weighting of inpatient, outpatient and ED patient satisfaction.

“Part of our ability to improve the patient experience at North Shore is a committed teamwork approach and that all of our employees are fully engaged in providing service excellence to our patients,” said Manny Linares, chief executive officer.

First and foremost, he is known as a CEO who is hands on and “owns” the patient experience which transcends to all employees within the organization. North Shore has a Service Excellence Department that oversees the entire patient experience for every patient on a daily basis. This team works to achieve the goal of 100% satisfaction during every patient’s hospital stay.

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