Scheduling & Visitor Restrictions

We will be rescheduling some patient appointments and procedures in an effort to protect our patients and staff. Conserving personal protective equipment helps us prioritize the needs of those who may require immediate care. Adjustments to scheduled procedures and appointments will be made as requested by the physician, patient or as required by official local or national public health authorities. We will contact you directly if your appointment or procedure is postponed until a later date. During this time, all North Shore Medical Center facilities will remain open to care for patients who require in-person visits and time-sensitive care. Thank you for understanding our need to take these measures for the safety of all.

Visitor Restrictions

Visitor Restrictions

We continue to closely monitor the outbreak of the novel (new) coronavirus (COVID-19), and we continue to work with the Miami-Dade Health Department and the Centers for Disease Control and Prevention (CDC) to respond to any potential COVID-19 cases that may present at our hospital.

In an abundance of caution, effective Friday, March 20, 2020, we are changing our visitation policy until further notice as follows:

NO VISITORS will be permitted in inpatient units or the emergency department except under special circumstances including:
  • Visitation of a patient nearing end of life
  • One coach or partner for each mother
  • One parent for each baby
  • Only visitor to accompany patient for hospital discharge
  • No visitor under the age of 18
  • No bags will be allowed into the facility
  • One caregiver permitted to accompany a patient only if required to support the patient's mental and/or physical needs
These measures will be in effect until we are advised by the CDC or the Miami-Dade Health Department that it is safe to return to normal visiting practices. We appreciate your support and understanding during this time.

Restrictions for Hospital Entry/Exit

Entry and exit is now limited to the main lobby and emergency room only

An exception to any limited visitation policy at the hospital is patients with disabilities who require support from family members or staff in order for them to effectively communicate with medical personnel or otherwise receive equal access to medical treatment.

Virtual Visits

Helping you stay connected with your loved ones

Call a virtual team member from 9am-5pm at 305-835-6146 Monday – Friday
After hours and weekends 305-694-3446

Patient access will collect the patient’s family contact information at the time of admission

  • Name
  • Relationship
  • Phone Number
  • Email Address


A member of our virtual team will work with the inpatient-nursing unit to schedule a time for the patient to have access to an IPAD.

If the patient has their own mobile device, we will encourage the patient to sign into our secure and free Wi-Fi and coordinate an ideal time for the patient and clinical staff to engage in this virtual visit.

The visits will be limited to 5 minutes, as we do not want to interrupt patient care. Please be prepared with your questions or concerns.

Virtual reps will not have the answers to any medical questions but will be a great source in getting you connected with your loved ones.